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Agent Engagement and Experience: It's Time to Fix Service Level

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"Agent Engagement and Experience: It's Time to Fix Service Level"

A sense of purpose remains the key driver of engagement and retention

Research is clear: there’s a powerful correlation between how engaged your employees are and how customers feel about your organization and the services it provides.

Learn from ICMI's Strategic Advisory Board about the current trends and challenges as they address key questions and provide recommendations for contact center leaders.

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