Curious to know how automation, artificial intelligence (AI), and analytics are redefining the role of ITSM in business innovation and service delivery? EMA surveyed 400 IT executives and professionals to find out.
Download this new research report to see what EMA's study reveals about the relationship between digital transformation and enabling technologies as they converge in ITSM. Starting with the service desk as a central point of departure, the research takes a look at the state of automation, AI, and predictive analytics and how they are being applied to use cases like incident response, service requests, problem resolution, support cases, and broader levels of enterprise service management (ESM).
You'll gain insights into:
Download the report today to see how your automation and AI initiatives stack up to EMA’s survey findings, plus get valuable insights to help hone your automation and ITSM strategy
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