Many BMC Customers require customized walkthroughs for their particular instance of Remedy, SmartIT, Digital Workplace or any other BMC software product. These could be utilized for Administrators (ITSM), End Users (Employees) and Support staff and can assist with any of the following.
BMC is a global leader in innovative software solutions that uses Whatfix’s in-app guidance to seamlessly onboard administrators on several products including: Remedy, SmartIT, Digital Workplace and many more. These in-app guides are Contextual and Interactive walkthroughs that provide an overlay inside the product and guide an administrator through the general setup of their BMC Software products.
Change Management: New version releases with User Interface Changes resulting in fewer support tickets.
Employee Assistance: Guiding Employees during their infrequent use of the application resulting in greater employee satisfaction.
Form/Catalog Fields: Guiding Employees when ordering their IT assets from available catalogs resulting in fewer errors and more self service
Whatfix provides BMC Customers with Customized Interactive Walkthroughs for the above and more. Please download our Case Study that showcases the results on what we achieved with our General walkthroughs on BMC Software products.
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