Productivity drain and the urgency of eliminating the endless search for answers.
Not being able to find the answers you need, at the time you need them most, is far more than frustrating. Lost time spent seeking information, rather than activities employees are paid for, amounts to millions of dollars wasted. It also means decisions are frequently made without access to reliable data: and the cost of decisions made based on assumptions is potentially vast.
Most existing tools and applications for finding answers only exacerbate the problem. Searching for answers in documents and knowledge management systems takes too much time, and the information they yield is often out-of-date. Meanwhile, reaching out to colleagues using collaboration tools to ask for answers imposes its own burdens, soaking up enormous amounts of time, with employees unable to identify the right people to ask, and those with useful knowledge are asked the same questions again and again.
Companies urgently need to bridge the gap between people with questions and the answers they seek. Knowledge, as well as the identity of knowledgeable people across every topic, needs to be captured and surfaced within frictionless systems that allow every individual to harness the whole knowledge of the organization, in a true solution for knowledge collaboration.
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