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Redefining front-office experiences, bot by bot
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"Redefining front-office experiences, bot by bot"

Intelligent automation in customer contact centers

In this eBook, we’ll explore contact center challenges and how intelligent automation (IA) can remove the barriers to customer satisfaction. Discover what it takes to digitally transform front-office and back-office operations into real time customer engagement hubs. Read about the success experienced by the contact center of a global financial institution, as well as what the future holds for customer engagement.


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