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Six Ways to Reinvent the Customer Experience with IVR
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"Six Ways to Reinvent the Customer Experience with IVR"

Blueprint to a Modern IVR Experience

A great Interactive Voice Response experience isn’t just a "nice to have" for businesses, it’s an imperative. To compete and keep pace with today’s modern customer, your IVR has to be intuitive, engaging, and proactive.

That’s why innovative organizations are abandoning complex legacy systems and are instead developing their own IVR systems using customizable APIs and easy-to-use visual builders.

In this eBook, you will learn:

  • How to gain complete control of your phone tree and routing logic.
  • How to build workflows and make changes in content, routing logic, and more using a visual builder instead of code.
  • Practical use cases on how to build and design meaningful ways to engage with your customer using your IVR.


Offered Free by: Twilio
See All Resources from: Twilio

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