A DMG Consulting report
How do you know your contact center is firing on all cylinders and how do you maintain performance? Key performance indicators (KPIs) are critical to setting the bar for operational excellence and knowing that your team is delivering.
In their report “Top KPIs for Managing Customer Service, Sales and Collections Contact Centers,” DMG Consulting offers a close look at top KPIs and metrics you should have on your radar and how to use them to:
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