Research Library

The top resource for free research, white papers, reports, case studies, magazines, and eBooks.

Share Your Content with Us
on TradePub.com for readers like you. LEARN MORE
Four digital banking myths that data disproves.
Register for Your Free On-Demand Webinar Now:

"Four digital banking myths that data disproves."

In this Banking Dive webinar, we discuss the findings from our recent banking digital transformation survey and disprove four common misconceptions.

With consumers expecting an “Amazon experience” in every online interaction, banks continue to invest in digital transformation to improve the customer experience (CX). For 75% of banks, 41% or more of their total customer interactions occurred online or on digital channels over the past year, according to an Industry Dive and Genesys survey of 159 banking executives.

But banks must do more to fully transform the customer experience — especially since consumers compare them with digital customer experience leaders like Amazon, Uber and Apple. Join this Banking Dive webinar as we discuss the findings from our recent banking digital transformation survey and disprove four common misconceptions: 

  • You’re lagging behind in your digital transformation journey
  • Offering multiple channels means you’re omni-channel
  • With automation, employee engagement no longer needs consideration
  • Transformation is a digital-only problem


Offered Free by: Banking Dive's studioID & Genesys
See All Resources from: Banking Dive's studioID & Genesys

Recommended for Professionals Like You:

Thank you

This download should complete shortly. If the resource doesn't automatically download, please, click here.

Thank you

This download should complete shortly. If the resource doesn't automatically download, please, click here.

Thank you

This download should complete shortly. If the resource doesn't automatically download, please, click here.