State of The Contact Center Experience
In Q3 2023, ICMI conducted the 2023 State of the Contact Center Experience reseach study. We gather key data to gauge where contact centers stand in terms of measuring and improving both employee experience (EX) and customer experience (CX).
Get the most up to date, in-depth data on:
Make data-driven decisions moving into 2024 budgeting, hiring and staffing.
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