Build a knowledge base that can be used for continuous learning and rapid resolution of customer requests.
CRM Mastery shows how a solution like Neocase Software can help companies like yours:
Increase first call resolution rates
Streamline customer service workflow processes (escalation and reassignment) to more rapidly close cases
Gain immediate access to the type of service contracts and service level agreements (SLAs) associated with any given interaction
Collaborate globally among a number of different internal resources and/or third-party business partners
Provide field technicians with real-time access to case histories and the company's support knowledge base
Gain access to graphical dashboards to monitor all aspects of the customer service operations
Download this comprehensive CRM Technology Briefing Report-sponsored by Neocase Software, a cost-effective customer service solution for mid-market companies concerned with differentiating their business through the quality of support they provide.
Prepared by CRM Mastery, Inc.; Sponsored by Neocase Software.