Few business roles are as challenging and complex as that of the CIO.
It's a position of tremendous responsibility, requiring both deep technical knowledge and excellent leadership skills. A capable CIO does for more than simply manage a company's technology needs. They create real value for their organizations.
Compiled from the survey responses of more than 1,200 CIOs at top firms in 48 countries, the 2016-2017 Global CIO Survey Executive Summary provides comprehensive insights into the fundamental nature of the job. This executive summary examines the priorities and mindsets of successful CIOs across the globe, from leading teams to generating revenue.
60% of CIOs feel that business innovation is an expectation of IT, but only 20% feel that they currently have that capability
57% of CIOs believe that customers are the leading business priority
45% of technology leaders believe that IT helps the business improve customer experience, acquisition, retention, and loyalty
65% of CIOs expect to expand their analytics capabilities in the next two years, while only 52% expect to ramp up customer experience skills over the same time period
82% of CIOs rate their current analytics and insights capabilities as average or below
59% of technology leaders expect that analytics will be one of the areas with the most impact on their business in the next two years, yet 57% feel that they’re currently underinvested in this area
Over 50% of all technology leaders anticipate significant spending increases in the next two years in customer data, machine learning, and analytics tools