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The State of Tech Support 2022

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"The State of Tech Support 2022"

An HDI Practices & Salary Presentation

The HDI Practices & Salary Series is a tool for technical support and service management leaders to better understand the workings and state of the industry as a whole.

The research provides the knowledge needed to make data-based decisions that will ultimately improve the support provided by their organizations and help them advance in their careers.

This report illustrates current practices, processes, plans, and challenges related to staffing, professional development, and compensation.

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