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"The Impact of Customer Experience on B2B Payments"

Find out the importance of prioritizing digital solutions for improving the I2C process, while also prioritizing tools that focus on CX.

From supply chain disruptions to rising interest rates, businesses have a lot to be concerned about, especially when factoring in cash on hand. 

The area of the business most responsible for having an immediate impact on cash availability is the accounts receivable (AR) department, whose primary objectives are maintaining an efficient invoice-to-cash (I2C) cycle and ensuring liquidity is available to run a smooth operation. 

And while digitization is critical for adding vital back-office efficiencies and savings, automation alone doesn’t account for the vital role customers’ payment experience has on the ability to secure payments. In this infographic, you'll:

• Discover the major issues facing executives as a recession looms
• Learn why CX should be a top priority for securing payments
• Explore how AR digitization is critical to capturing payments more quickly
• See why AR digitization is crucial to improving CX
• Examine how prioritizing customer collaboration improves dispute resolution​

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